If a product is defective, you may file a claim. This could involve, for example, damage during transport, a functional defect, receiving the wrong product, or incorrect parts.

Please file your claim within a reasonable time after discovering—or when you should have discovered—the defect. In Sweden, the right to file a claim covers original defects that appear within three years of receipt; a notification made within two months of discovery is always considered to be within a reasonable time. For other markets, the mandatory consumer protection laws of the respective country apply; please refer to the terms and conditions on our website.

In the event of transport damage, you should report the issue as soon as you discover it, and document both the product and the packaging.

Submit your claim via our online claims portal, providing a description of the defect, the affected products, and your preferred resolution. Please note that submitting a claim does not constitute approval of the claim or the requested resolution.

If you have already submitted a claim, please reply to the confirmation email rather than registering again.