You must file a complaint within a reasonable time after discovering—or when you should have discovered—the defect. Please report the defect as soon as you notice it, and kindly indicate when it first appeared.

On our Swedish website, you have the right to file a complaint regarding original defects that emerge within three years of your receipt of the item. A complaint filed within two months of discovering the defect is always considered to have been made within a reasonable time. These Swedish time limits should be distinguished from the rules that apply in other markets. The terms and conditions of sale on our website outline the rules applicable to your purchase.

In the event of transport damage, it is important that you contact us as soon as the damage is discovered; please take photographs and retain the packaging. You may still contact us even if the damage is only discovered upon unpacking.

The right to file a complaint is not the same as a general right of return or a product warranty.